• up to 5,000 items
  • up to 3 operators
  • up to 1,000,000 fans and followers


  • up to 15,000 items
  • up to 3 operators
  • up to 100,000 fans and followers


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includes Strategic Dashboard

Strategic dashboard

The Dashboard is a new feature in Scup, allowing you to quickly and easily analyze data from your real-time listening, drawing insights, controlling the Social Customer Care metrics, and even identifying possible sensitive issues that deserve attention. Learn more.

What do you get when you buy Scup's plans?

  • Management of pages and profiles
  • Full reports and analysis
  • Scheduling and approval
  • Access to Scup app
  • Phone support

*Feature available only for contracts signed after April 10, 2015. If your contract was signed at an earlier date, please speak with your Account Manager


What is an item?

Answer:A monitored item is a result that registered searches by a user have, as a captured tweet, a mention on Facebook, a photo on Instagram, etc. The number of items renew monthly on the anniversary date of the account and deleted items do not count as used items.

What are operators?

Answer:They are the users of the tool with permission to answer within Scup, either in the mentions tab or Social Customer Care.

Example: Marketing Manager that just need to follow the listening and have access to reports, can receive the Visitor permission.

What are fans and followers?

Answer:Fans and followers are users who follow a page or profile on a social network. This index does not impact the listening created by the tool.

Can I change the size of my plan?

Answer:Contact us through this form or call +55 11 3509-1267.

Who uses Scup?